This Return & Refund Policy applies to products and pet care services offered by PawTown, the trading name of pawtowns, through pawtowns.com.

Our goal is to provide clear information about product returns, refunds, and service cancellations. The PawTown website instructions specifically require this policy to cover both returns/refunds on products and cancellations of services.

1. Physical Product Returns

If you experience an issue with a physical product purchased through PawTown, please contact us at [email protected] with your order information and details about the product.

Return eligibility, applicable return periods, and any product-condition requirements should be confirmed by PawTown before this policy is published, as the supplied project instructions do not specify these terms.

2. Refund Requests

To request a refund, please contact:

[email protected]

Include your name, order details, the product involved, and the reason for your request. PawTown will review the request according to the return and refund terms applicable to the purchase.

The project brief does not specify a particular refund-processing timeframe or payment reversal period, so no specific number of days should be promised until PawTown confirms it.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact PawTown as soon as reasonably possible.

When contacting us, provide your order information and a description of the issue. Photographs may be requested where appropriate to help us review the problem.

4. Exchanges

If you would like to exchange a physical product, contact [email protected] to determine whether an exchange is available for the applicable item.

Exchange availability may depend on the product and current inventory.

5. Service Refunds

Questions regarding refunds for grooming, daycare, boarding, or pet spa services will be reviewed according to the circumstances and PawTown’s confirmed service terms.

Please contact us with your service details and an explanation of your concern so the PawTown team can review the request.

6. Shipping and Delivery Issues

Shipping information, including applicable delivery times and costs, should be clearly displayed for physical products on the website. This is specifically required by the PawTown shop instructions.

For questions regarding a physical product order or delivery, contact [email protected] with the relevant order information.

7. How to Request a Return, Refund, or Cancellation

For assistance:

Email: [email protected]

Please provide relevant information such as your name, order or service details, and the reason for your request so that PawTown can review it appropriately.

8. Changes to This Policy

PawTown may update this Return & Refund Policy when its products, services, or business practices change.

Any updates should be reflected by changing the “Last Updated” date displayed at the top of this page.

9. Contact PawTown

PawTown
Email: [email protected]
Website: pawtowns.com